Effective Date: 01/28/2024
At PrinciplesToLiveBy, customer satisfaction is our priority. We understand that sometimes returns are necessary, and we aim to make the process as transparent and user-friendly as possible.
1. Returns and Refunds Overview:
- We offer returns and refunds within 30 days of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer support at prayersforthosewhoneedit@gmail.com with your order number and reason for return.
- Our customer support team will provide you with a return authorization and instructions on how to proceed.
3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of your item.
4. Inspection and Refund:
- Once we receive your return, our team will inspect the item to ensure it meets the return conditions.
- Upon approval, we will process your refund to the original payment method.
- Please allow [number] business days for the refund to reflect in your account.
5. Exclusions:
Certain items are not eligible for return, including:
- Customized or personalized items.
- Gift cards.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at prayersforthosewhoneedit@gmail.com. We will guide you through the process of returning the item and offer a replacement or refund.
7. Contact Information:
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
PrinciplesToLiveBy 2186 Jackson Keller Rd Ste 1346 San Antonio, TX 78213 Email: prayersforthosewhoneedit@gmail.com
8. Fairness and Transparency:
- We aim to process refunds promptly once the return is approved.
- Our policy is designed to be fair and transparent, ensuring a positive experience for both customers and our business.
- We reserve the right to update or modify this policy at any time. Any changes will be effective immediately and communicated on this page.
Thank you for choosing PrinciplesToLiveBy. We appreciate your trust and look forward to serving you with excellence.